Refund and Return Policy – SHARPALI

Effective Date: March 7, 2025

At SHARPALI, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, please review our refund and return policy below to understand how to proceed.

1. Return Eligibility

We gladly accept returns and exchanges within 30 days of receipt. To be eligible, items must be:

✔ Unworn and unwashed
✔ In original packaging with tags attached
✔ In resellable condition

🔹 Non-returnable items: Clearance or sale items, gift cards, and personal items like underwear or swimwear (for hygiene reasons).

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

1️⃣ Contact Us: Email info@sharpali.xyz or call +44 77 6920 9810 with your order number and reason for return/exchange.
2️⃣ Return Instructions: Our team will provide return details and the shipping address. Please send your return within 7 days of receiving instructions.

3. Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, the refund will be processed to your original payment method within 7-10 business days. Processing times may vary depending on your bank or payment provider.

4. Exchanges

  • If you need a different size or color, specify this when contacting us.
  • After returning the original item, the replacement will be processed and shipped.
  • If the item is out of stock, we will offer a store credit or refund.

5. Damaged or Defective Products

If you receive a damaged or defective item, contact us within 48 hours of delivery. Please provide clear photos of the defect. We will arrange a replacement or full refund at no extra cost.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, except in cases of defective products or order errors.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please:
    ✔ Check your bank account
    ✔ Contact your credit card company or bank
  • If you still haven’t received it, reach out to us at info@sharpali.xyz.

8. Contact Us

For any return, exchange, or refund inquiries, contact our customer support team:

📧 Email: info@sharpali.xyz
📞 Phone: +44 77 6920 9810
🌍 Website: sharpali.xyz

Thank you for shopping with SHARPALI – We value your trust and satisfaction!